Harassment advice for staff

Barnet and Chase Farm Hospitals NHS Trust recognises that harassment of staff by patients, relatives and other staff exists and that this may be damaging to individuals personally, to their work performance, and to the Trust as a whole.

The Trust has an Harassment Policy which describes what forms harassment can take and formal and informal ways in which staff who are being harassed can tackle the problem. Staff who believe they are being harassed should read this policy, which offers practical advice.  

The Trust has also trained a team of Harassment Advisers who will provide a confidential advice service for staff who feel unable to discuss their situation with a line manager or Human Resources Adviser. Staff can contact an Harassment Adviser on the specially designated number and leave a message, giving their name and a time and a contact number at which they can be contacted. Return call by Harassment Advisers will be treated in the strictest confidence and will not reveal the nature of the call, other than to the person who has made the initial enquiry.

Staff interested in training to become Harassment Advisers should contact telephone number 020 8216 4490.

Advice for individuals

Harassment Advisers can assist staff in tackling harassment themselves through listening to you describe your situation, and asking you questions to help them clarify the nature of any problems and to decide on alternative possible actions. Harassment advisers can also advise on training and support services available both within and outside the Trust, which may help staff tackle problems of harassment.

The Harassment Adviser team aims to provide a professional, yet informal and friendly service, which staff can use with confidence, and which is independent of line management systems.

Advisers were selected from across the Trust, following a Trust-wide advertisement by application.

For confidential harassment advice call 020 8216 4286

This is a 24 hour voicemail service, please leave the following information:

• Your name
• A contact number to call you back
• The date and time you called.

A Harassment Adviser will contact you within 24 hours to make an appointment to meet you. The Harassment Adviser Service is available from 9am-5pm Monday-Friday.

Appointments for earlier than 9am or later than 5pm can be arranged with the Advisers on request.