Would you like to join our Patient and Relatives Advisory Group (PRAG)?

Patients, relatives and carers meets regularly with the Director of Nursing and her senior colleagues to discuss patients' experience of care and treatment and suggest improvements.

The PRAG gets information and briefings on key topics, such as:

• How the Trust performs in national patient surveys;
• Quality reports - how the Trust is managing things like food and nutrition; dignity and respect; continence care; care for hospital patients who also have dementia.
• Talks on topics of interest such as prevention and control of hospital acquired infection.

PRAG members can get more involved in:

• Observations of the quality of interactions between staff and patients (QUIS audits);
• Talk to patients and get their views and feedback using electronic trackers;
• Take part in the annual PEAT (Patient Environment Action Team) programme, and from next year be involved in the new Patient-Led Inspection Programme.
• Helping with staff education sessions by highlighting patient/carer experience.

The PRAG will give its feedback and views to the Trust's Patient Experience Strategy Steering Group and/or the Quality and Safety Committee.

Who can join PRAG?

People (patients, relatives or carers) whose concerns or complaints have been resolved can get information about the PRAG from our PALS (Patient Advice and Liaison) team.

People who have experience of care at our hospitals and would like to get involved are welcome.

For further information please email bcfpals@nhs.net.